IT support · Manchester & the North West

Friendly, local IT support for small businesses.

We look after Microsoft 365, backups, software and hardware for small businesses around Manchester and the North West. When something breaks, you call us and speak to someone who already knows your setup.

  • Based in Manchester
  • On-site visits across the North West
  • Straight answers, no jargon
Services

What we do

We work with small businesses that don't have their own IT person.

Microsoft 365

We set up and look after your email, Teams, OneDrive and SharePoint, keep your accounts secure, and check you're not paying for licences you don't use.

  • Moving from Google Workspace, another email provider or an old server
  • Two-step sign-in and security settings switched on
  • Accounts for new starters and leavers sorted quickly

Offsite backups

We back up your files, email and servers to a secure offsite location every night, and regularly test restoring them so we know they work.

  • Backups of Microsoft 365, which Microsoft doesn't include
  • Checked every day, and any failures fixed
  • Test restore results reported back to you

Software support

Call or email us when something isn't working, whether it's Outlook, a printer or the software you run your business on.

  • Most problems fixed remotely
  • Updates kept on top of across all your devices
  • Help with accounts packages and industry software

Hardware, when you need it

We can recommend, supply and set up laptops, PCs, Wi-Fi and network equipment, and come out to fix it if it goes wrong.

  • Business-grade kit at fair prices
  • Set up with your apps before it reaches you
  • On-site repairs and installs
Why Progen

What you can expect from us

Local

We're in Manchester, so if something needs looking at in person, we can come to you.

Straight talking

We'll tell you what needs doing, what it costs and what can wait. We won't sell you things you don't need.

Daily checks

We keep an eye on backups, updates and security every day, so a lot of problems get fixed before you notice them.

One number to call

Email, backups, software and hardware all come to us, so you don't need to work out who to ring.

Getting started

How it works

  1. Free IT review

    We look at your Microsoft 365, backups, devices and network, and ask what's slowing your team down.

  2. Your plan

    We send you a short summary of what we found, what we'd fix first and a monthly price. There's no obligation.

  3. Ongoing support

    We take care of the day-to-day, including monitoring, backups, updates and a helpdesk your staff can call.

Where we work

Based in Manchester, covering the North West

We can help remotely wherever you are. For on-site visits we cover Greater Manchester and the wider North West, including:

  • Manchester
  • Salford
  • Stockport
  • Trafford
  • Bolton
  • Bury
  • Oldham
  • Rochdale
  • Wigan
  • Tameside
  • Warrington
  • Cheshire
  • Lancashire
  • Merseyside
Manchester baseTowns we coverDistance in miles
FAQ

Questions we often get asked

Are we too small for IT support?

Probably not. If your business relies on email, shared files and a few laptops, you lose time whenever one of them stops working. We work with very small teams as well as bigger ones.

Can you take over from our current IT provider?

Yes. We'll deal with the handover, get the passwords and documentation, and check your backups and security straight away so nothing gets missed.

Doesn't Microsoft already back up our 365 data?

Not in the way most people think. Microsoft keeps the service running, but deleted emails and files are only kept for a limited time. With a separate backup, we can get back things that are gone from 365.

Do we have to buy hardware from you?

No. We'll support the equipment you already have. If you need new kit, we can recommend and supply it, and set it up before it gets to you.

What happens in the free IT review?

We spend about an hour looking at how your business uses IT, on site or remotely. Afterwards we send you a written summary, whether or not you decide to work with us.

Get in touch

Book a free IT review

Tell us a bit about your business and we'll get in touch to arrange a time.

Based in
Manchester, UK

Send us a message

Monday to Friday. We'll confirm the exact time with you.
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